Frequently Asked Questions
Find answers to common questions about our laundry services, pricing, and policies.
Services & Pricing
What are your pricing rates?
Our wash & fold service starts at UGX 4,000 per kg with a minimum order of UGX 50,000. Self-service machines cost UGX 15,000 per load. Dry cleaning services start at UGX 12,000 for shirts and UGX 25,000 for dresses. Check our Services page for complete pricing details.
Do you offer pickup and delivery?
Yes! We offer free pickup and delivery within Kampala for orders over UGX 50,000. We typically pick up in the morning and deliver clean clothes the same evening or next day, depending on the service requested.
What payment methods do you accept?
We accept cash, mobile money (MTN Mobile Money, Airtel Money), bank transfers, and credit/debit cards. Payment can be made during pickup, delivery, or in advance when booking online.
Do you offer same-day service?
Yes! Our express service can have your laundry cleaned and ready within 2 hours for an additional 50% surcharge. Same-day wash & fold is available for orders received before 10 AM.
Operating Hours
What are your operating hours?
Our self-service laundromat is open 24/7 every day. Full-service operations (wash & fold, pickup/delivery) are available Monday-Friday 7 AM - 9 PM, and weekends 8 AM - 8 PM.
Are you open on holidays?
Self-service machines are always available. Full-service operations may have limited hours on public holidays. We'll notify customers in advance of any schedule changes during holiday periods.
How do I access the facility after hours?
Our self-service area is accessible 24/7 with secure entry. Regular customers can get an access card for UGX 10,000 deposit. The facility has security cameras and good lighting for your safety.
Location & Access
Where are you located?
We're located in Kampala Central, easily accessible by public transport and private vehicles. Contact us at +256 772 152 195 for specific directions or landmark guidance.
Is parking available?
Yes, we have convenient parking spaces available for customers. Parking is free while you wait for your laundry or during pickup/delivery appointments.
Do you serve areas outside Kampala?
Currently, our pickup and delivery service covers Kampala and immediate surrounding areas. For locations outside our regular service area, we can arrange special delivery for an additional fee.
Laundry Care
How do you handle different fabric types?
We sort all laundry by fabric type, color, and care requirements. Delicate items get special attention with gentle cycles and appropriate detergents. We follow care label instructions and have experience with all fabric types.
What detergents do you use?
We use high-quality, eco-friendly detergents that are gentle on fabrics but tough on stains. We have special detergents for sensitive skin and can accommodate customer preferences for specific products.
Do you provide stain removal?
Yes! Basic stain pre-treatment is included in all our services. For stubborn or set-in stains, we offer specialized stain removal treatments. We'll always inform you before applying any special treatments.
How do you ensure my clothes don't get lost or mixed up?
Every order gets a unique tracking number and items are sorted and tagged by customer. We use a digital tracking system and take photos of items when needed. We have comprehensive insurance for any lost items.
Can you handle large items like comforters and curtains?
Absolutely! We have large-capacity machines perfect for comforters, sleeping bags, curtains, and other bulky items. Queen size comforters cost UGX 50,000 and king size UGX 65,000. These typically take 3-5 days to complete.
Still Have Questions?
Our friendly team is here to help you with any questions about our laundry services.